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Frequently Asked Questions

Frequently Asqued QuestionsWelcome to the Sunflower Villa's general questions and answers section. We try to update the answers to reflect the questions that you may have. We hope you find them helpful and informative.

If you don't find the answer to your question, feel free to contact us...

What is the maximum capacity of the villa?

The SunFlower Villa can sleep up to 12 persons (up to 10 persons in the 5 bedrooms, and 2 others in the den, equiped with a sofa bed).

Where exactly is the villa located?

Our SunFlower Villa is ideally and conveniently located on US Highway 27, between the junction with Interstate Highway 4 and Highway 192. Once you have fully paid for your booking and approximately 2 weeks prior to arrival we will provide you with a lot of useful information including the villa's address, directions to it from your arriving airport and how to access the property, plus full details on all the facilities the villa has to offer.

Are pets allowed to stay at the villa?

With the exception of guide dogs, and only then by prior approval, no pets of any description are allowed to stay at the villa.

Is smoking permitted in the villa?

The villa has a strict no smoking policy that extends to the lanai, sun deck and pool. Any damage caused by guests smoking will be taken very seriously and will be claimed against the security deposit. Smoking in rental villas and almost all other public or commercial indoor spaces is prohibited under the Florida Clean Indoor Air Act.

How do I pay?

You can pay by credit card via Paypal. A guarantee deposit of 25% of the total booking charges is required to confirm the client’s reservation. The full balance is due 8 weeks before arrival. An aditional $250 security deposit will be taken and returned to you after your stay.

How does the security deposit work?

Your security deposit paid at the time of booking will be returned within 2 weeks of your return, subject to confirmation with the Management Company that the villa and its contents are in the same condition as on your arrival. Any damage, breakages, excessive use of utilities and/or leaving the villa in such condition that warrants extra cleaning will be made good from your security deposit along with an administration charge.

What if we get a problem?

We employ a local property Management Company to look after day-to-day villa operations. The one we chose is friendly, helpful and efficient. If you get a problem you can call them anytime and make it their problem.

How do we get the keys?

Prior to your arrival, the key for the front door will be placed in a secure key-box fitted to the front door. The key-box requires a 4 digit access code which will be issued to you prior to your departure.

Does the villa have a BBQ?

The villa has a BBQ. There is a charge of $75 to use the barbecue. This covers cleaning costs and gas tank refill. Please call the management company for details. Please cook responsibly: cooking must be carried out outside of the screened pool area for safety reasons.

Is the villa equipped with air conditioning?

The villa is fully air-conditioned and climate controlled with the exception of the garage area. The thermostats are always, prior to your arrival, at the most appropriate temperature, for your best well being. We ask you to close doors and windows, for the air conditioning to work properly. During winter, thanks to the reversible air conditioning system, you can heat the villa.

Does the villa have a home laundry?

It has a fully equipped utility room with a washing machine and tumble dryer, plus an iron and ironing board. You just need to supply your own washing detergent.

Are welcome grocery packs available?

These are available by prior arrangement with either a standard or luxury one available, and can be nice to have after a long journey and will save you a trip to the grocery store on arrival. Please indicate your requirements on your booking form.

Are there any medical services nearby?

Walgreens drug store and pharmacy is one mile south on US 27. The Heart of Florida Hospital is 5 miles south on US 27 towards Haines City.

May I use the phone?

The villa is equipped with several phones. We will provide you with the phone number of the villa as well as any information you will need. All national phone calls are FREE.

Will I be safe?

Calabay Parc is a very peaceful and quiet location, however, for your added peace of mind the villa has an ADT 24/7 monitored home security system from which you can instantly call the police, fire or medical services should you require them simply by pressing a button on one of the keypads. In addition to this, the villa has a security safe to store your valuables. The SunFlower villa is equipped with a fire extinguisher, security lights and smoke detectors.

Where is the nearest grocery store?

A Publix grocery store is just 1 mile north at Berry Town Center on US-27, and is open everyday from 8am to 10pm. A Wal-Mart Super center is located a further 4 miles north on US-27, and is open 24 hours a day and stocks everything from milk to car tires.

Can I access the internet?

The villa has high speed wireless (WiFi) DSL (broadband) access, so if you have a laptop PC then bring it along and you can connect to our network for free. If you do not have a notebook PC, then you can use the villa's desktop computer which features a 19" LCD screen, 13 in 1 media card reader, DVD Writer, MS Office and MS Streets & Trips... There are no usage or download limits on the service so you can use it to copy your digital photos to CD, keep in touch with family and friends or perhaps check information on the local attractions.

Why is there a screen over the pool area?

The screen is made from a fine mesh and is there to stop insects, debris and the Florida wildlife from reaching you and the pool. The enclosure also helps by blocking some of the sun's direct heat while letting the breeze blow through making it cooler and more comfortable.

What features does the pool area have to safeguard young children?

The villa's pool and deck area is fitted with two safety features:
  • Safety fence: a 4 ft high mesh fence runs the entire width of the deck between the pool and patio door to protect children from accessing the pool. If you do not wish to use this safety device then at your own and your party’s risk you are permitted to roll it back to each side of the deck area.
  • Exit door alarm: fitted to the slider door that leads to the pool area and installed for your children's safety. The alarm will sound within a few seconds of the door being opened unless a reset button situated at high level is pressed.
Please note these devices are not a substitute to ensuring that all young children and non–swimmers are supervised at all times. Remember that it is safer to swim with someone else rather than alone.

Can we heat the swimming pool and the jacuzzi?

The swimming pool and the Jacuzzi can be heated, at extra cost. It is recommended that you have the pool heated between October and April, and this should be requested at the time of booking. You should ask for that option when you fill out the booking form. Pool heat is optional (see rates), with a minimum of 4 days.

Will we need car hire?

Car hire is essential if you are to make the most out of your Florida Vacation. Not only does it give you more flexibility, it allows you to get around without having to be reliant on public transport.

Do we need to take towels?

Only if you plan to visit water parks or the beach. All towels required for everyday use in and around the villa are included. If you plan to visit water parks or the beach then please provide your own towels.

What about the cleaning of the villa?

Before your arrival, the villa is cleaned up, sheets changed, beds made… During your stay, a washing machine, a dryer, a vacuum cleaner… are at your disposal. If you wish, an extra cleaning can be made (at extra cost) during the middle of your stay. Please include that option in your booking form.

Where is the best place to purchase tickets to the attractions?

You can of course wait until you arrive and buy your tickets at the parks, but you will probably get a better deal by purchasing them ahead of time, and there are many licensed ticket agents on the internet. If you are visitor from the UK then there are special ticket packages available, and a good web site to visit is Theme Park Tickets Direct as they offer multi-day Walt Disney World Resort passes. These give you unlimited access to all the main parks plus the water parks, Pleasure Island, Disney Quest etc. and are very good value. They also have ticket packages for the other parks in Orlando.